Shipping + Return Policy
Do you offer shipping?
Yes. We can ship in the contiguous U.S. via ground delivery. We use USPS or FedEx.
We may be able to offer limited delivery in the New England area for larger commercial orders. Please email firstname.lastname@example.org for more information.
How long will it take for my order to be processed?
Standard orders are processed to be shipped in 1-3 business days. We do not ship Saturday, Sunday or holidays.
How long is the delivery time?
All orders are shipped with USPS or Fedex standard ground shipping. This typically takes 3-10 business days to be delivered. Our hand sanitizer products are ineligible for air freight (due to flammable goods limitations by the IATA).
Can I track my package?
Yes. We will send you an email with tracking information, and you can subscribe to order updates.
What if I don’t receive my items?
If your package is lost and you have not received tracking updates for at least 20 days, please send us an email at email@example.com and we'll try to resolve the issue as quickly as possible.
Can you ship to P.O. boxes?
No, unfortunately. Due to the flammability specifications of the product, couriers do not permit shipment to P.O. boxes for our products.
Can you ship outside the U.S.?
No. We only ship to the contiguous U.S. as our products are shipped via ground. Our hand sanitizer products are ineligible for air freight (due to flammable goods limitations by the IATA).
Can I change the shipping address on my order?
If a package is being processed or shipped, it is not likely we can modify the shipping address provided during checkout. Please email us at firstname.lastname@example.org, and we’ll help if we can. We ask that customers ensure their destination address is correct and secure to receive packages.
What is your return policy?
Due to necessary health and safety precautions, all PPE products, including hand sanitizer, are final sale. These items are non-returnable. However, if a product is damaged in transit or an incorrect item was shipped, we can discuss refunds.