FAQs

What is Activated Silk™ technology and what does it do?

Activated Silk technology is a pure silk protein made from renewable cocoons and water. It’s a bioharmonious alternative to petrochemicals that’s better for people and the planet. In our moisturizing gel hand sanitizer, it replaces harsh chemicals with hydrating silk to protect the skin barrier.

Is your hand sanitizer FDA approved?

Yes, it is approved by the FDA. It’s made by a trained staff of scientists and engineers at Evolved By Nature’s lab and manufacturing facilities. In fact, we go above and beyond FDA standards to test our sanitizer and all of the ingredients that go into it.

What if I want to purchase hand sanitizer for my company or organization?

You can place small-business orders right through our store. For larger orders or wholesale purchases, we offer competitive bulk pricing through the store as well. Or contact us directly at support@evolvedbynature.com or (781) 874-0903. We’d love to help.

What’s your pricing structure for large orders?

We offer competitive prices for large orders. You can view our bulk pricing here. Shipping charges apply, or we offer free delivery within a 60-mile radius of our Walpole, Mass., warehouse.

What are the shipping and delivery options?

For individual orders, we offer free shipping anywhere in the continental U.S. For large orders within 60 miles of our Walpole, Mass., warehouse, we offer free delivery.

For large orders outside of our delivery radius, shipping charges will be applied. We can offer:

  • Bulk freight shipping options
  • An automated shipment program

We also offer local pickup in Massachusetts at our Medford office and at our Walpole warehouse. Pickup times can be chosen at checkout.

Contact us at support@evolvedbynature.com for more information on shipping and delivery.

Do you offer an automated shipment plan?

Yes. We can assist you with an automated shipment program that meets your needs. Please email sales@evolvedbynature.com or call us at (781) 874-0903.

Can I pick up my order?

Yes, we have flexible pickup options in Massachusetts at our Medford office or our Walpole warehouse. You can schedule your pickup time during checkout.

Where do I go to pick it up?

Our office address:
Evolved By Nature
196 Boston Avenue
Medford, MA 02155

Our warehouse address:
Evolved By Nature
19 Walpole Park South
Walpole, MA 02081

We’ll send you all the details once we confirm your pickup time. Because we are practicing social distancing, you will be asked to stay in your car and we will bring your order out to you.

When will my order be ready for pickup?

You will be able to choose a pick-up window during checkout. If you are not able to pick up your order during the provided windows, email to let us know.

What if I can’t make my pickup time?

If you are unable to pick up your order during your selected time, email support@evolvedbynature.com or call us to arrange a different day.

Do you do retail partnerships or white-label orders?

Yes, our hand sanitizer is available for both. Please contact us at support@evolvedbynature.com or (781) 874-0903. We’d love to help.

Where do you make the hand sanitizer?

It’s made by a trained staff of scientists and engineers at Evolved By Nature’s lab and manufacturing facility in Medford, Mass. and manufacturing facilities in both Medford and Walpole, Mass.

What's your return policy?

Please note that due necessary health and safety precautions, all PPE products, including hand sanitizer, are final sale. These items are non-refundable and non-returnable.

What if I have more questions

Please email support@evolvedbynature.com with your questions, and we’ll get back to you as soon as possible.