FAQs

What is Activated Silk™ technology and what does it do?

Activated Silk technology is a pure silk protein made from renewable cocoons and water. It’s a bioharmonious alternative to petrochemicals that’s better for people and the planet. In our moisturizing gel hand sanitizer, it replaces harsh chemicals with hydrating silk to protect the skin barrier.

Is your hand sanitizer FDA approved?

Yes, it is approved by the FDA. It’s made by a trained staff of scientists and engineers at Evolved By Nature’s lab and manufacturing facilities. In fact, we go above and beyond FDA standards to test our sanitizer and all of the ingredients that go into it.

What if I want to purchase hand sanitizer for my company or organization?

You can place small-business orders right through our store. For larger orders or wholesale purchases, we offer competitive bulk pricing through the store as well. Or contact us directly at support@evolvedbynature.com or (781) 874-0903. We’d love to help.

What’s your pricing structure for large orders?

We offer competitive prices for large orders. You can view our bulk pricing here. Shipping charges apply, or we offer free delivery within a 60-mile radius of our Walpole, Mass., warehouse.

What are the shipping and delivery options?

For individual orders, we offer free shipping for orders $25 or more anywhere in the continental U.S. For large orders within 60 miles of our Walpole, Mass., warehouse, we offer free delivery.

For large orders outside of our delivery radius, shipping charges will be applied. We can offer:

  • Bulk freight shipping options
  • An automated shipment program

Contact us at support@evolvedbynature.com for more information on shipping and delivery.

Do you offer an automated shipment plan?

Yes. We can assist you with an automated shipment program that meets your needs. Please email sales@evolvedbynature.com or call us at (781) 874-0903.

Do you do retail partnerships or white-label orders?

Yes, our hand sanitizer is available for both. Please contact us at support@evolvedbynature.com or (781) 874-0903. We’d love to help.

Where do you make the hand sanitizer?

It’s made by a trained staff of scientists and engineers at Evolved By Nature’s lab and manufacturing facility in Medford, Mass. and manufacturing facilities in both Medford and Walpole, Mass.

What's your return policy?

For individual customers:

Your satisfaction is guaranteed. We formulate our products to the highest quality standards, even going above and beyond FDA requirements. Due to necessary health and safety precautions, all PPE products—including hand sanitizer—are not returnable. However, if a product is damaged in transit, an incorrect item was shipped or you’re not satisfied with your initial bottle, please email customer service at support@evolvedbynature.com or call 781-874-0903 and we’ll happily work with you to make it right.

For business customers & large orders:

We’re here to help businesses stand up, and we’re happy to offer business customers a free sample to ensure our products meet your needs. Contact us if you’d like a sample before ordering, and we’ll send it to you at no cost. Due to health and safety precautions, we’re unable to refund large orders once they’ve been delivered. To request a sample, email us at sales@evolvedbynature.com

What if I have more questions

Please email support@evolvedbynature.com with your questions, and we’ll get back to you as soon as possible.